Shipping policy

Domestic Shipping:

CatCoShop ships to all states in the United States including HI and AK

We can also ship to P.O. Boxes and
UPS Boxes, but cannot ship to APO/FPO/DPO Boxes and Federal/State prisons.

Shipment Processing Time:

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

We ship mainly with UPS/USPS time is between 5-10 business days depending on location and order volumes from out manufactures. Shipping rates and delivery date estimates are determined by the size, weight, and fragile nature of the package as well as shipping location. We offer very affordable shipping rates that will be determined during checkout. Delivery delays can occasionally occur, especially during the holiday season.

Shipping Confirmation & Order Tracking:
You will receive a Shipment Confirmation once your item(s) has shipped containing your tracking number(s). The tracking will active within 24 hours.

CatCoShop is not liable for any products damaged or lost during shipping. Altough we will try our best to help you locate your package. If your package was lost by the carrier, or you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your item was insured and arrived damaged, you may contact CatCoShop to notify of the damage, then file a claim with the shipment carrier.